Sydney Soft Landing Package

Ask all visitors if there are any specific needs to be met

Caters for people who are blind or have vision loss

Caters for people with allergies and intolerances.

Employ people with disability

Have Braille and tactile signage on all information and paths of travel

Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

Have an appropriate area for toileting an assistance dog

Have audio enabled lifts

Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

Have handrails on all your stairways

Have raised tactile buttons in your lifts

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Provide digital communication materials (hard copy information is also available on line)

Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)

Provide information in large print

Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

Train your staff in disability awareness

Train your staff to respond to allergic reactions

Use easy read fonts in your signage and communication materials (Helvetica and Arial)

Website meets WCAG 2.0 accessibility standards